General.
The terms & conditions below apply to all goods & services supplied by Hazmar Engineering Consultancy, unless specifically stated otherwise on the relevant invoice or accompanying specification sheet.
Hazmar Engineering Consultancy cannot be held responsible for any consequential loss, however caused. It is always the responsibility of the customer to safeguard the data stored on the system against loss or damage.
Payment terms.
Payment terms will be stated on the invoice. The terms are interpreted as follows:
Cash on delivery - full payment is expected upon delivery of the goods specified.
Cash with order - payment of the specified amount is required prior to work commencing.
End of month - payment is required on or before the end of the calendar month of the invoice in question.
14 days - payment is required on or before the 14th day following the date of the invoice in question
Net monthly- payment is required on or before the end of the calendar month following the month of the invoice in question
Hardware warranties.
All warranties are 'return to base' - that is to say it is the responsibility of the customer to return the faulty goods to Hazmar Engineering Consultancy for investigation & replacement and / or repair.
All warranties exclude the damage / problems caused by the installation of hardware (internal or external) and / or software, except where provided & installed by Hazmar Engineering Consultancy. Specifically included in this exclusion are the 'free internet' software CD-ROMs available from shops, magazine covers and 'junk' mail etc. Note that installation of hardware and / or software may cause problems elsewhere in the system - not only in the area directly affected by the installation.
It is a condition of all warranties that the customer fills in & returns all relevant registration / warranty documentation, as required by the manufacturers, in a timely manner.
New components.
New components are covered by a 1 year parts & labour warranty, provided the failure is not caused by some external agent (e.g. customers' other hardware) or misuse. However this is limited to restoring the system to its original situation, and does not include replacing or re-installing hardware or software damaged as a result of the warranted failure.
Second-hand components.
Second-hand components are covered by a 30 day parts & labour warranty, provided the failure is not caused by some external agent (e.g. customers' other hardware) or misuse. However this is limited to restoring the system to its original situation, and does not include replacing or re-installing hardware or software damaged as a result of the warranted failure.
Other / extended warranties.
Some components may have other warranties provided by the manufacturer. For example:
Most new monitors have a three year 'on-site' warranty. In such cases the manufacturer will supply a replacement exchange monitor directly to your premises.
Some hard disk drives have 'return to factory' warranty periods extending beyond the one year warranty provided by Hazmar Engineering Consultancy.
In such cases the warranty is serviced directly by the manufacturer, although Hazmar Engineering Consultancy may be able to supply advice on the matter. It is most important that the customer completes and posts the warranty documents supplied with the hardware, at the time of sale, to activate these warranties.
|
